delete your data

disconnect a social network

1. Sign in to Olaé and open Connected accounts.
2. Click Disconnect next to the network.
3. The access token is deleted immediately, and the data received from that network (profile and statistics) within 30 days. Posts already published stay on the network: delete them from the network if you wish.

You can also remove access from the network itself:

• Instagram and Facebook: Settings, Accounts Center, then Apps and websites (or Business integrations), remove Olaé. Meta then notifies Olaé, which erases the data received.
• TikTok: Settings and privacy, Security, Apps and services permissions, remove Olaé.
• LinkedIn, YouTube, Pinterest, X, Threads: in your account's security or connected apps settings, remove Olaé.

delete your olaé account

1. Open Settings, then Delete my account, and confirm.
2. Your subscription is stopped, your networks are disconnected, and your content, brand profile and conversations are erased within 30 days.
3. Only invoices are kept for 10 years, as required by law.

without access to your account

Email contact@getolae.com from your account's email address, with the subject "Delete my data". The request is handled within one month and an email confirms the deletion with a tracking number.

To learn more, see the privacy policy.